Our Privacy Policy

Main St. Mortgage Services Ltd.
Policy on the Collection, Use and Disclosure
of Personal Information
"Privacy Policy"
1. OBJECTIVE & SCOPE OF POLICY

Main St. Mortgage Services Ltd. is committed to respecting your privacy and has prepared this policy to inform you of our policy and practices concerning the collection, use and disclosure of Personal Information.

This Policy governs Personal Information collected from and about:

  • (i) individuals who are or may become Clients of Main St. Mortgage Services Ltd. and
  • (ii) individuals or organizations with whom Main St. Mortgage Services Ltd. works with.

Using contractual or other arrangements, Main St. Mortgage Services Ltd. shall ensure that agents, contractors or third party service providers, who may receive Personal Information in the course of providing services to Main St. Mortgage Services Ltd. as part of our delivery or mortgage brokerage services, protect that Personal Information in a manner consistent with the principles articulated in this Policy.

This Policy does not cover aggregated data from which the identity of an individual cannot be determined. Main St. Mortgage Services Ltd. retains the right to use aggregated data in any way that it determines appropriate.

In the event of questions about: (i) access to your Personal Information; (ii) Main St. Mortgage Services Ltd. collection, use, management or disclosure of Personal Information; or (iii) this Policy; please contact:

Kalee Widdicombe,
20 Main St. West
Grimsby, ON L3M 1R4
(905) 309- 9743
2. THE COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION

For the purposes of this Policy:

"Client" means an individual who may or has employed the services of Main St. Mortgage Services Ltd. to arrange financing;

"Personal Information" means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from such information.

Your provision of Personal Information to Main St. Mortgage Services Ltd. means that you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy. If you do not agree with these terms, you are requested not to provide any Personal Information to Main St. Mortgage Services Ltd. or an agent working with Main St. Mortgage Services Ltd. Unfortunately, certain services can only be offered if you provide Personal Information and consequently, if you choose not to provide us with any required Personal Information, Main St. Mortgage Services Ltd. may not be able to offer you those services.

This office only collects Personal Information necessary to effectively process mortgage and financing applications as well as mortgage insurance applications, submitted by the Client.

Main St. Mortgage Services Ltd. use of Personal Information is limited to these purposes. Main St. Mortgage Services Ltd. does not sell, trade, barter or exchange for consideration any Personal Information it has obtained. Unless permitted by law, no personal information is collected about an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information.

Personal information will be collected, to the extent possible, directly from the individual concerned.

Main St. Mortgage Services Ltd. does not knowingly collect Personal Information from anyone under the age of 18, especially children under 13, and does not use such information if Main St. Mortgage Services Ltd. discovers that it has been provided by a minor.

Personal Information may also be transferred to another company in the event of a change of ownership of all or part of Main St. Mortgage Services Ltd.

Main St. Mortgage Services Ltd. may disclose Personal Information of clients to organizations that perform services on its behalf. This will only be done if such organizations agree to use such information solely for the purposes of providing services to Main St. Mortgage Services Ltd. and, with respect to the information, to act in a manner consistent with this Policy.

Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where Main St. Mortgage Services Ltd. is obliged to disclose information without consent. Such circumstances may include:

  • Where required by law or by order or requirement of a court, administrative agency or other governmental tribunal;
  • Where Main St. Mortgage Services Ltd. believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an unidentifiable person or group;
  • Where it is necessary to establish or collect monies owing to Main St. Mortgage Services Ltd.;
  • Where it is necessary to permit Main St. Mortgage Services Ltd. to pursue available remedies or limit any damages that Main St. Mortgage Services Ltd. may sustain; or
  • Where the information is public.

Where obliged or permitted to disclose information without consent, Main St. Mortgage Services Ltd. will not disclose more information than is required.

3. ACCURACY

Main St. Mortgage Services Ltd. endeavors to ensure that any Personal Information provided by Clients and it its possession is as accurate, current and complete as necessary for the purposes from which Main St. Mortgage Services Ltd. uses that data. Information contained in files that have been closed is not actively updated or maintained.

4. RETENTION

Main St. Mortgage Services Ltd. retains Personal Information as long as Main St. Mortgage Services Ltd. believes it is necessary to fulfill the purpose for which it was collected and Firm legal or business requirements.

5. SECURITY

Main St. Mortgage Services Ltd. endeavors to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information.

Main St. Mortgage Services Ltd. further protects Personal Information by restricting access to it to those Employees and Contractors that the management of Main St. Mortgage Services Ltd. has determined need to know that information in order that Main St. Mortgage Services Ltd. may provide services to Clients.

6. ACCESS TO PERSONAL INFORMATION

Main St. Mortgage Services Ltd. permits access to and review of Personal information held by Main St. Mortgage Services Ltd. about an individual by the individual concerned.

If an individual believes any Personal Information concerning that individual is not correct, that person may request an amendment of that information by sending a request to the person indicated in Section 1 of this Policy. Main St. Mortgage Services Ltd. reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate. Where not required to be retained by the Firm, an individual may also request that Main St. Mortgage Services Ltd. delete an individual's Personal Information from Main St. Mortgage Services Ltd. system and records. However, due to constraints of computer technology and the fact that Main St. Mortgage Services Ltd. backs up its systems, Personal Information may continue to reside in Main St. Mortgage Services Ltd. systems after deletion. Individuals, therefore, should not expect that their Personal Information would be completely removed from Main St. Mortgage Services Ltd. systems in response to an accepted request for deletion.

Main St. Mortgage Services Ltd. reserves the right to decline access to Personal information where the information requested:

  1. Would disclose the Personal Information of another individual or of a deceased individual;
  2. Would disclose business confidential information that may harm Main St. Mortgage Services Ltd. or the competitive position of a third party;
  3. Is subject to solicitor-client or litigation privilege;
  4. Could reasonably result in:
    1. serious harm to the treatment or recovery of the individual concerned;
    2. serious emotional harm to the individual or another individual; or
    3. serious bodily harm to another individual;
  5. May harm, or interfere with, law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions;
  6. In not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; or
  7. Does not exist, is not held, or cannot be found by Main St. Mortgage Services Ltd.

Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.

Where information will be disclosed, Main St. Mortgage Services Ltd. will endeavor to provide the information in question within a reasonable time and no later than 30 days following the request.

Main St. Mortgage Services Ltd. will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, it will consider such factors as the frequency with which information is amended, the purpose for which the information is used, and the nature of the information.

To guard against fraudulent requests for access, Main St. Mortgage Services Ltd. will require sufficient information to allow it to confirm the identity of the person making the request before granting access or making corrections.

7. AMENDMENT OF PRACTICES AND THIS POLICY

This statement is in effect as of January 1, 2004. Main St. Mortgage Services Ltd. will from time to time review and revise its privacy practices and this Policy. In the event of any amendment, an appropriate notice will be communicated to Clients and others in an appropriate manner.